<!DOCTYPE html>
<html>
	<head>
		<meta charset="utf-8" />
		<title>FAQ - ALIVE</title>
		<link rel="stylesheet" href="//resource.alive-story.com/web/2016/etc/css/faq.css" type="text/css" media="screen" charset="utf-8">
<!-- 		<meta name="viewport" content="width=device-width; initial-scale=0.8; maximum-scale=0.8; user-scalable=0;">
 -->
		<!-- SEO -->
		<meta name="description" content="" />
		<link rel="canonical" href="https://alive-story.com" />
	</head>
	<body>
		<div class="header">
			<div class="container">
				<a href="https://alive-story.com"><img src="//resource.alive-story.com/web/2016/etc/images/alive-logo.png" class="logo" width="120" height="22"></a>
				<div class="btns">
					<a href="./terms.html" class="btn terms">TERMS</a>
					<a href="./privacy.html" class="btn privacy">PRIVACY</a>
					<a href="" class="btnClicked faq">FAQ</a>
				</div>
			</div>
		</div>
		<div class="mainContainer">
			<div class="container">
				<h1 class="title">FAQ</h1>

				<div class="accordionContainer unopened accordion1">
					<div class="accordionTitleContainer unopened accordion1">
						<h2 class="subtitle unopened accordion1">GENERAL</h2>
						<div class="check unopened accordion1"></div>
					</div>
					<div class="accordionDescContainer unopened accordion1">
						<div class="content unopened accordion1">
							<h3 class="question unopened accordion1">1. How can I report a comment or video that violates ALIVE’s Terms of Use?</h3>
							<p class="answer unopened accordion1">To report a video, click the three dots on the upper right corner of the video and click Report. To report a comment, slide the comment to the left and click Report. We check reported content everyday and delete them if we feel that they violate our Terms of Use. You can also e-mail us at feedback@Alive-Story.com, please make sure to include the link of the video and the user's ID.</p>
						</div>

						<div class="content unopened accordion1">
							<h3 class="question unopened accordion1">2. What kinds of features does 'ALIVE' offer?</h3>
							<p class="answer unopened accordion1">We offer special effects, dynamic video filters, animated objects, customizable text, sound effects and music. In addition to our editing features, we also provide you with a platform to share your content with other ALIVE users.</p>
						</div>
					</div>
				</div>

				<div class="accordionContainer unopened accordion2">
					<div class="accordionTitleContainer unopened accordion2">
						<h2 class="subtitle unopened accordion2">ACCOUNT</h2>
						<div class="check unopened accordion2"></div>
					</div>
					<div class="accordionDescContainer unopened accordion2">
						<div class="content unopened accordion2">
							<h3 class="question unopened accordion2">1. I lost my password. How can I reset it?</h3>
							<p class="answer unopened accordion2">Go to the login page, and click 'Forgot password?'. Enter the e-mail address associated with your account and you will receive an email to reset your password.</p>
						</div>

						<div class="content unopened accordion2">
							<h3 class="question unopened accordion2">2. How can I delete my account?</h3>
							<p class="answer unopened accordion2">If you would like to delete your account, contact feedback@alive-story.com (with the e-mail you used to create your account, don’t forget to include your username).</p>
						</div>

					</div>
				</div>

				<div class="accordionContainer unopened accordion3">
					<div class="accordionTitleContainer unopened accordion3">
						<h2 class="subtitle unopened accordion3">CREATING/PLAYING VIDEOS</h2>
						<div class="check unopened accordion3"></div>
					</div>
					<div class="accordionDescContainer unopened accordion3">
						<div class="content unopened accordion3">
							<h3 class="question unopened accordion3">1. What video formats are supported?</h3>
							<p class="answer unopened accordion3">We currently support H.263(3GP,MP4),H.264 AVC(3GP,MP4),MPEG-4 SP(3GP).</p>
						</div>

						<div class="content unopened accordion3">
							<h3 class="question unopened accordion3">2. How can I stop videos from auto-playing?</h3>
							<p class="answer unopened accordion3">Click the 'Profile' tab and you will see the option icon on the top right. Once you click it, you will see PLAYBACK SETTINGS, from there you can choose to stop videos from auto-playing.</p>
						</div>

						<div class="content unopened accordion3">
							<h3 class="question unopened accordion3">3. Can I add more than one video or photo (in a project)?</h3>
							<p class="answer unopened accordion3">Yes! Keep in mind that the app will automatically crop projects over 30 seconds.</p>
						</div>

						<div class="content unopened accordion3">
							<h3 class="question unopened accordion3">4. Why only 30 seconds?</h3>
							<p class="answer unopened accordion3">We currently use a high performance cloud server that quickly renders high quality videos. At this point in time, we are only able to support videos up to 30 seconds long. We are working towards providing you with longer videos without having to give up quality or performance. As always, we will keep you updated on any new developments.</p>
						</div>

					</div>
				</div>

				<div class="accordionContainer unopened accordion4">
					<div class="accordionTitleContainer unopened accordion4">
						<h2 class="subtitle unopened accordion4">SOCIAL FEATURES</h2>
						<div class="check unopened accordion4"></div>
					</div>
					<div class="accordionDescContainer unopened accordion4">
						<div class="content unopened accordion4">
							<h3 class="question unopened accordion4">1. How do I follow or unfollow a person?</h3>
							<p class="answer unopened accordion4">If you’d like to follow someone, simply click the Follow button Under the persons profile picture. If you'd like to unfollow someone, look under the profile picture then click the Following button.</p>
						</div>

						<div class="content unopened accordion4">
							<h3 class="question unopened accordion4">2. What does the badge on my profile mean?</h3>
							<p class="answer unopened accordion4">There are currently five badges to identify your profiles ranking. The five badges are (in order from lowest to highest) the clover, the diamond, the spade, the queen and the king. In order to get your first badge, you need to actively create videos with our provided features. The more creative or entertaining your videos is, the more chances you’ll get to be featured and earn higher ranking badges.</p>
						</div>

						<div class="content unopened accordion4">
							<h3 class="question unopened accordion4">3. How do I share my videos to my social networks like Facebook or Youtube?</h3>
							<p class="answer unopened accordion4">If there is a video you'd like to share, look underneath the video and there are three buttons, the one on the far right is the share button. Happy Sharing!</p>
						</div>

					</div>
				</div>

				<div class="content nonaccordion">
					<div class="subtitle">Still Have Questions?</div>
					<div class="desc">Send us an e-mail, we’re always happy to help!</div>
					<a href="mailto:feedback@alive-story.com?subject=Subject&body=" class="email">feedback@alive-story.com</a>
				</div>

			</div>
		</div>
		<div class="footer">
			<div class="container">
				<span class="copyright">© 2017 MAVERICK Co.,Ltd</span>
			</div>
		</div>
	</body>
	<script src="//code.jquery.com/jquery-1.11.1.min.js"></script>
	<script src="//resource.alive-story.com/web/2016/etc/javascript/faq.js"></script>
</html>
